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OneWEST Apartments
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Frequently Asked Questions
Do you have a smoking policy?
What is your pet policy?
OneWEST welcomes cats and dogs (a maximum of two pets per apartment). We do have breed restrictions and a maximum weight of 100 lb per pet. Breed restrictions include but are not limited to: Akita, Beagle, Bull Mastiffs, Doberman, Chow, German Shepherd, Great Dane, Hound, Husky, Pitbull, Rottweiler, Staffordshire Terrier, Wolf Hybrids, or any mixes of these breeds. This list is subject to change.
Pets are allowed in select buildings. Please contact the leasing office for additional information.
Do you allow exotic pets?
Unfortunately, we do not allow exotic pets.
Are there any deposits, special fees, or monthly charges to have a pet?
How much is the security deposit?
Is my security deposit refundable?
What is your application fee?
The application fee is $50 per person age 18 and older residing in the apartment home and $200 for each corporate application. There is also an additional $20 per person criminal background fee for each resident on a corporate application.
Are utilities included?
May I reserve an apartment?
Do you accept any leases for short terms?
If something needs to be repaired in my apartment, how do I report it?
You may request service by logging onto the resident portal to initiate a service request. To provide the best service, if your request is an emergency maintenance issue, it is best to contact the leasing office directly or the emergency after hours emergency contact line. Emails are not able to be received outside of office hours and on certain holidays.
When is my rent payment due?
Will you accept electronic payments?
Is there a place where I can pay my rent after office hours?
After hours, you may use our convenient pay online option through our resident portal.
